An Update for our Clients: COVID-19
Greetings from ION!
The recent outbreak of coronavirus (COVID-19) has presented new and unprecedented challenges. India has been placed under a strict lockdown to prevent any movement and promote Social Distancing. This will help reduce the spread of this deadly virus and help flatten the curve.
Safety is central to our mission and drives every decision we make. to limit social contact, all of our team members have been asked to work remotely, avoid unnecessary travel and to not participate in any public gatherings.
However, this has had an impact on our ability to effectively service our customers. Here’s how:
- As per the latest directive from the Indian Government, on March 24, starting midnight, the entire country is under complete lockdown for the next 21 days until further notice. For this period our offices will remain shut and we will be unable to ship out any orders till the lockdown is lifted.
- A large portion of our Supply Chain has been affected by this lockdown. Going into this crisis, ION and our manufacturing partners had to halt all ongoing projects immediately. This has impacted our order fulfillment timelines.
Our team will be in regular contact and keep you informed of any delays with the shipment of your order.
At the same time, our engineering and technical support teams are working remotely to collaborate and communicate with our customers to help with BMS integration and resolve any queries.
If you have any questions or feedback, do not hesitate to contact your Key Account Manager or reach out to us on firstname.lastname@example.org
We’re closely monitoring this situation and recognize that things will continue to evolve. We will keep you posted if and when there is any significant information to share.
What’s most important in these challenging times, is for everyone to be safe and to exercise all possible steps to avoid the spread of the virus. ION Energy remains dedicated to our customers, employees and the community while continuing to work toward our mission of a safer and an all-electric planet.
Stay Safe. Stay Healthy.
CEO & Founder
ION Energy Inc.